Privacy

Responsibility and contact

solostovefire is responsible for personal information handled in operating this store. Direct privacy questions, access or correction requests, withdrawal-of-consent requests and complaints to our privacy contact at support@solostovefire.shop or the business address below.

Information and purposes

We collect information you supply when shopping or contacting us, such as your name, contact details, delivery and billing addresses, order details, and correspondence. Store technology may also collect device, browser, cookie and usage information. We use necessary information to process and deliver orders, provide support, manage returns, prevent fraud, secure the store and meet legal obligations.

Consent and choices

We identify the purpose of collection and seek consent where required. Information required to fulfil an order is used for that purpose. Optional marketing is separate from placing an order; where offered, you may choose to subscribe and may unsubscribe at any time. Cookie or privacy choices available on the site can be used to manage optional technologies. You may also adjust browser settings, though disabling necessary cookies can affect checkout.

Service providers and disclosure

Our store uses Shopify. Relevant information is shared with service providers that support hosting, checkout and payment processing, delivery, customer support, fraud prevention and other necessary store operations. Information may also be disclosed when required by law or to protect lawful rights. Providers may process information outside your province or Canada, where it may be subject to local laws. Contact us for information about our service-provider practices.

Retention and protection

We retain information only as needed for the purposes described, recordkeeping and applicable legal obligations, then delete or de-identify it as appropriate. We use safeguards proportionate to the sensitivity of the information and restrict access to people and providers who need it for their duties. No system can guarantee absolute security. If a privacy incident requires notice under applicable law, we will provide it.

Access, correction and complaints

You may ask what personal information we hold, request access or correction, or withdraw consent subject to legal or contractual restrictions. We may need to verify your identity without collecting unnecessary information. We will explain any lawful restriction and respond within applicable statutory time limits. You may raise a concern with the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator, including the Commission d’accès à l’information du Québec where relevant.

Updates

We will publish changes to this notice here and seek additional consent if required for a new use. This policy does not waive privacy rights under applicable law.

solostovefire
147 Upper Humber Dr, 147
Etobicoke, Ontario M9W 7B7, Canada
Email: support@solostovefire.shop
Phone: 204-555-7364